Unfortunately we are not able to offer medical professional advise at this moment in time, however this is something that we may offer in the future.
You can either give our customer services number a call on 0330 113 5212, or fill in our contact us form and a member of the team will get back to you within 24 hours.
It could be that the email address you provided may have been typed incorrectly. Please give our customer service team a call on 0330 113 5212 and they will be able to confirm your order status.
Please call our customer services team on 0330 113 5212 and a member of the team will more than happy to assist you with any queries
if your order was placed before 12:00 and its after 2pm that you changed your mind for whatever reason, then your order may all ready be on its way to you. If you placed your order after 12:00 then we will be able to cancel and refund you the same day.
In the likely hood that your order has already been dispatched, you will need to return the order to us and the buyer would be responsible for postage costs. We would be able to arrange a collection, but the cost refund cost will be less due to postage costs.
Once your order has been collected, providing that you have included a mobile phone number, our courier will text you tracking number and a window which you would expect to receive your order in.
If you have received the wrong item in your order, we sincerely apologies. Please give our customer services team a call on 0330 113 5212 with your order number/name/address details, and we will arrange a collection of the items and re deliver the correct items.
providing that the items are still sealed and have not been opened within 14 days of receiving the products, we can arrange a collection. The cost of the postage will be the buyers responsibility and therefor we will refund you the difference.
Firstly we would like to apologise. If you believe that the items in your order was damaged in transit, please ensure that you take a picture and email this to our customer services department. We will quickly arrange a replacement of your items.
Our Courier DPD charges us based on weight. We currently have setup 3 different weights:
Most, if not all our products will allow you to add ‘Gift Wrap’ as an option (additional charges may apply). Please change the delivery address to the person who you are gifting the order too.
It is extremely safe. We do everything we can to protect online fraud.
At this moment in time we are not able to accept credit card information over the phone to pay for orders. Our secure online shop allows you to use either Paypal or Credit Card information
We currently accept Paypal and Credit Card through our payment processing 3rd party Stripe.
If you order before 12:00 then your order will be collected same day and delivered to you next working day (excluding weekends and bank holidays). if you order for example after 12:00 on a Tuesday, your order will be collected on Wednesday and delivered to you on Thursday.
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